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Taunton businessman counting the cost after BT phone line delay
A BUSINESSMAN reckons he may have lost hundreds of pounds in trade after it took a week to repair his landline phone.
Mr Godfrey, who runs Taunton Handyman Services from his home in Langaller, contacted his provider, Utility Warehouse, after his phone went down on Friday, Septem-ber 27.
He said that they told him Open Reach – the repair arm of BT – would rectify the problem within 72 hours.
“I rang a couple of times when nothing happened and was then told last Thursday that Open Reach wouldn’t be able to get to us until Monday because they had so many repairs to do,” said Mr Godfrey.
“Then to my surprise someone from Open Reach turned up unannounced on Friday – three days early – although the phone didn’t work properly until Sunday.”
He said many of his customers are elderly and prefer to ring him on the landline rather than his mobile.
“You’re talking about £175 a day I’ve lost due to people not being able to contact me – that’s well over £1,000,” said Mr Godfrey.
The BT spokesman said an engineer repaired the fault in a street cabinet.
He added: “According to our records the fault was cleared on October 4 (Friday).
“This repair did take longer than usual but we do have a higher level of faults than usual in the Taunton area due to the recent torrential rain and lightning.”
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