Get involved! Send your photos, video, news & views by texting COUNTY GAZETTE to 80360 or email us
WebberBus acts after services leave passengers stranded
11:00am Tuesday 5th November 2013 in News
A BUS company has apologised after leaving passengers on a rural service into Taunton stranded several times.
The boss of WebberBus says he has now hired several new drivers and is confident the problem has been solved.
Ken Hunt, who occasionally catches the hourly Service 27 bus from Creech Heathfield to Taunton via Creech St Michael, Ruishton and Hankridge, says it is the main topic of conversa-tion in the village.
“The bus frequently doesn’t turn up on inward and outward planned journeys, leaving people waiting and stranded for hours,” said Mr Hunt, who is chairman of Creech St Michael parish council.
“Sadly, it’s the elderly who bear the brunt of this shocking situation.
“The problem has become such an issue my phone and emails are seldom silent, and when people meet around the village the conversation is normally about one subject.”
Tim Gardner, managing director of WebberBus, said the problems with Service 27, which runs from 7am to 7pm, Monday to Saturday, and other routes around Somerset were caused when a new service to Bishops Lydeard was set up.
“Unfortunately, it has been causing service difficulties in the Taunton area with vehicles delayed,” he said.
“We’ve also had a shortage of drivers as a result of doing more work in Bridgwater, where First Group withdrew services at short notice.
“We’d planned to take on some new drivers, but that didn’t materialise.
“We’re pretty much up to the right number of drivers now and looking to recruit a few more.
“All services were functioning correctly on Friday, Saturday and Monday, and we’ll be reviewing the structure of Service 27 in the near future to reduce the possibility of these sorts of problems.
“Our sole aim is to provide a quality service for passengers, which has enabled us to grow to the extent we have, but it has meant we’ve experienced all these problems.
“We apologise to customers who’ve been inconvenienced.”
Comments are closed on this article.