Victoria Gate Surgery clamps down on mobile phone users

Somerset County Gazette: Practice sister Caroline Cornell and senior receptionist Amanda Foster outside Victoria Gate Surgery. Practice sister Caroline Cornell and senior receptionist Amanda Foster outside Victoria Gate Surgery.

IMPOLITE patients who use their mobile phones while being seen by a doctor will be kicked out and asked to make another appointment.

Staff at Victoria Gate Surgery in East Reach, Taunton, are so fed up of rude patients making a racket on their devices before and during appointments they have decided enough is enough.

A notice pinned up in the surgery warns phone users they will not be seen and will have to re-book.

Senior receptionist Amanda Foster said: “People come in to the waiting room and they are oblivious to other people's space and the fact other people in there are unwell.

“They take phone calls and are generally loud even though we have signs up. Some patients even take calls when they're in consultations with doctors and they have been asked to go outside.

“Rather than go outside, they just stand outside the room and shout down their phone. We're a small surgery and everybody can hear them on it and it's not pleasant, so we decided to do something about it.”

Amanda said she hopes the scheme will work but admits there are some teething problems.

“It's difficult to know what to do next,” she said. “The signs are there but some people still take calls in the waiting room so we have to point the signs out to them.

“You can get appointments fairly quickly here but we still make people re-book and we won't let them have another appointment on the same day.”

Somerset County Gazette:

As reported in the County Gazette, town centre shop County Stores introduced a similar policy in October 2012.

Customers were warned that anyone having a natter over the phone will be ignored by staff, who will serve the next person in the queue.

What do you think of the policy? Have your say by commenting below.

Comments (13)

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9:38am Thu 16 Jan 14

Slow down! says...

Spot on.
Spot on. Slow down!
  • Score: 10

1:38pm Thu 16 Jan 14

heather147 says...

Absolutely agree. This is rudeness and arrogance in the extreme. To do this in a Doctor's surgery is beyond belief. I also hate it when people are on mobile phones at tills or getting on a bus, etc. Just why do these people think they are so important when they are only having a 'chat' on their phones which could just as easily be carried out in the comfort of their own homes on a landline. Wish some of the supermarkets could take a stand like County Stores have done.
Absolutely agree. This is rudeness and arrogance in the extreme. To do this in a Doctor's surgery is beyond belief. I also hate it when people are on mobile phones at tills or getting on a bus, etc. Just why do these people think they are so important when they are only having a 'chat' on their phones which could just as easily be carried out in the comfort of their own homes on a landline. Wish some of the supermarkets could take a stand like County Stores have done. heather147
  • Score: 14

2:11pm Thu 16 Jan 14

prickles says...

Well done. It's so rude when people are on their phones and when they are been served in shops and on their phones total ignorance.
Well done. It's so rude when people are on their phones and when they are been served in shops and on their phones total ignorance. prickles
  • Score: 12

5:45am Sat 18 Jan 14

Conveyance says...

Well done Victoria Gate Surgery, Its about time someone put their foot down & tried to make these mindless, brainwashed sheep into putting their phones down for more than five minutes in any given 24 hour period. Most people who were brought up to be polite and respect others have had enough of these electro drones who seem incapable of stringing two words together unless they are Facebooking, Tweeting, Instagramming or Snapchatting. It wont come too soon when we can round up all of these lost souls & ship them off to a small island in the Pacific Ocean (Hawaii would be nice) and left them there, and then maybe we can get back to being a civilised society,
Well done Victoria Gate Surgery, Its about time someone put their foot down & tried to make these mindless, brainwashed sheep into putting their phones down for more than five minutes in any given 24 hour period. Most people who were brought up to be polite and respect others have had enough of these electro drones who seem incapable of stringing two words together unless they are Facebooking, Tweeting, Instagramming or Snapchatting. It wont come too soon when we can round up all of these lost souls & ship them off to a small island in the Pacific Ocean (Hawaii would be nice) and left them there, and then maybe we can get back to being a civilised society, Conveyance
  • Score: 5

7:57am Sat 18 Jan 14

ariestheram says...

Well done. Absolutely the right decision. I agree with the comments made by "Conveyance" . It is just a shame that you have to remind people that the world does not revolve around them . Enough said !!
Well done. Absolutely the right decision. I agree with the comments made by "Conveyance" . It is just a shame that you have to remind people that the world does not revolve around them . Enough said !! ariestheram
  • Score: 6

10:13am Sat 18 Jan 14

mansell5 says...

I hope my GP's surgery does likewise.
I hope my GP's surgery does likewise. mansell5
  • Score: 8

10:39am Sat 18 Jan 14

heather147 says...

Apart from being extremely rude, ignorant and disrespectful to people around you, it is just not necessary to use a mobile phone in a doctor's surgery or a hospital. When you switch off your phone it automatically goes on to answerphone, so anyone phoning you can leave a message or phone back later. Mobile phone users using them where they are not allowed are the modern day equivalent of those who used to smoke in no smoking areas. Please can Musgrove ban the use of mobiles as well. Plenty of space outside the hospital where they can be used.
Apart from being extremely rude, ignorant and disrespectful to people around you, it is just not necessary to use a mobile phone in a doctor's surgery or a hospital. When you switch off your phone it automatically goes on to answerphone, so anyone phoning you can leave a message or phone back later. Mobile phone users using them where they are not allowed are the modern day equivalent of those who used to smoke in no smoking areas. Please can Musgrove ban the use of mobiles as well. Plenty of space outside the hospital where they can be used. heather147
  • Score: 5

10:41am Sat 18 Jan 14

heather147 says...

Conveyance wrote:
Well done Victoria Gate Surgery, Its about time someone put their foot down & tried to make these mindless, brainwashed sheep into putting their phones down for more than five minutes in any given 24 hour period. Most people who were brought up to be polite and respect others have had enough of these electro drones who seem incapable of stringing two words together unless they are Facebooking, Tweeting, Instagramming or Snapchatting. It wont come too soon when we can round up all of these lost souls & ship them off to a small island in the Pacific Ocean (Hawaii would be nice) and left them there, and then maybe we can get back to being a civilised society,
No, not Hawaii. What about an uninhabited island off the north coast of Scotland where the weather is always bad. Maybe that will bring them to their senses.
[quote][p][bold]Conveyance[/bold] wrote: Well done Victoria Gate Surgery, Its about time someone put their foot down & tried to make these mindless, brainwashed sheep into putting their phones down for more than five minutes in any given 24 hour period. Most people who were brought up to be polite and respect others have had enough of these electro drones who seem incapable of stringing two words together unless they are Facebooking, Tweeting, Instagramming or Snapchatting. It wont come too soon when we can round up all of these lost souls & ship them off to a small island in the Pacific Ocean (Hawaii would be nice) and left them there, and then maybe we can get back to being a civilised society,[/p][/quote]No, not Hawaii. What about an uninhabited island off the north coast of Scotland where the weather is always bad. Maybe that will bring them to their senses. heather147
  • Score: 5

1:21pm Sat 18 Jan 14

ANNE ELK says...

Mobile phones should be banned from all public places,they are a menace.
Mobile phones should be banned from all public places,they are a menace. ANNE ELK
  • Score: 4

1:46pm Sat 18 Jan 14

Dr Dave says...

^ A bit OTT but I fully support this new policy, well done to all
^ A bit OTT but I fully support this new policy, well done to all Dr Dave
  • Score: 4

2:21pm Sat 18 Jan 14

heather147 says...

ANNE ELK wrote:
Mobile phones should be banned from all public places,they are a menace.
I totally agree, they are a menace. All you seem to see now are people wandering along with a little box stuck to one ear, not looking where they are going. What did these people do before mobile phones? Can't they chat on their phones in their own homes? Why do they have to annoy other people with their irritating habit?
[quote][p][bold]ANNE ELK[/bold] wrote: Mobile phones should be banned from all public places,they are a menace.[/p][/quote]I totally agree, they are a menace. All you seem to see now are people wandering along with a little box stuck to one ear, not looking where they are going. What did these people do before mobile phones? Can't they chat on their phones in their own homes? Why do they have to annoy other people with their irritating habit? heather147
  • Score: 5

12:25am Sun 19 Jan 14

feeby12007 says...

Well done!
Well done! feeby12007
  • Score: 5

2:10pm Mon 20 Jan 14

creechy says...

Three cheers for the staff and doctors at Victoria Gate surgery. It would be nice if mobile phones were banned from all public places to spare us all the one sided inane chatter being shouted down these devices by people who are so insecure they cant go five minutes without letting somebody know what they are doing and where they are going.
Waiting to have my hair cut recently, the man having his cut decided to take a call and hold a conversation making it impossible to continue cutting his hair due to the phone glued to his ear - so ignorant
Three cheers for the staff and doctors at Victoria Gate surgery. It would be nice if mobile phones were banned from all public places to spare us all the one sided inane chatter being shouted down these devices by people who are so insecure they cant go five minutes without letting somebody know what they are doing and where they are going. Waiting to have my hair cut recently, the man having his cut decided to take a call and hold a conversation making it impossible to continue cutting his hair due to the phone glued to his ear - so ignorant creechy
  • Score: 1

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