M&S customer gets dinosaur drawing 'compensation' (From Somerset County Gazette)

M&S customer gets dinosaur drawing 'compensation'

1:30pm Thursday 1st September 2011 in News

A PRANKSTER’S faith in Marks & Spencer was restored by a member of staff’s sense of humour.

Bill Bennett fired off a letter demanding a refund after he was overcharged £1.10 for a salmon sandwich in the Taunton store.

Mr Bennett, of Ashbourne Crescent, was promised a £5 voucher as compensation, but when it failed to arrive he complained – and asked for “a hand-drawn picture of a smiley dinosaur” to cover the inconvenience.

To his surprise, customer adviser Steve Jones sent the voucher and the child-like drawing through the post, although he admitted “art was never my strong point”.

Mr Bennett, who works in a mobile phone shop in the town, said: “It’s awesome – the best customer service I’ve ever seen.

“They’ve more than made up for overcharging me.

“I’m a bit of a prankster and write to companies asking weird, random questions – I can’t believe M&S actually came up with the goods.”

Taunton store manager Stacy Skinner said: “Here at M&S, we’re always going the extra mile to make our customers happy, even when requests may be out of the ordinary.

“We’re pleased the situation has been resolved and the customer is satisfied.”