A CARE home blighted by previous staffing problems has been told to improve during its latest inspection.

Frethey House, in Bishop's Hull, which is run by Caring Homes Healthcare Group Ltd, received the 'requires improvement' rating from the Care Quality Commission following an inspection in August.

The report, published on September 27, outlined how the car rated 'requires improvement' in all five areas, including being safe and well-led.

The home has seen four new managers since November 2018, and a number of staff members have left.

The inspector said these 'rapid' changes had 'destabilised' the home, and had an 'adverse impact' on the quality of care.

However, a new manager was appointed in May this year and has begun to make improvements.

The inspector said: "People did not always receive safe care and treatment. Improvements were needed in medicines

management and in minimising environmental risks. People's risk assessments lacked detail to guide staff on how to minimise risks.

"People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice. Improvements were needed in consistently assessing people's mental capacity and in documenting best interest decisions, particularly about the widespread use of pressure mats and bedrails.

"Also, in involving people's representatives and families in best interest decisions, where people lacked capacity.

"People spent a lot of time in their rooms and there wasn't enough to occupy them, and relatives were worried about isolation. A second activity co-ordinator had just been appointed, so work was underway to improve activities.

"Although recent improvements in quality monitoring had been made, these were not fully effective."

The report also noted how there had been five breaches in regulations, relating to failures in dignity, consent, and staffing.

Despite this, residents reported feeling safe in the home and families were made to feel welcome.

A spokesperson for the home said the team would be making the relevant changes to once again return the home back to its former 'good' rating.

They added: “The health and wellbeing of residents is our number one priority and we always take feedback from the CQC seriously. We are pleased residents and their relatives told the CQC our staff are kind and caring and that they feel safe at the home.

“The inspection took place in August 2019 following the recent appointment of a new home manager. As noted in the report, action to address areas where improvements were needed was already underway at the time and progress had been made, including the appointment of a second activities coordinator and the implementation of a wellness programme for residents that continues to be enhanced.

“We are committed to doing our utmost to receive a ‘Good’ rating at our next inspection and look forward to welcoming the CQC back to the home soon to demonstrate the improvements made.”