Bluebird Care offices praised as “kind and considerate” by care regulator

In the report, each of the Bluebird Care offices were recognised for their kind and considerate care, that helps customers maintain their independence, privacy and dignity. Their customer care plans were judged as being unique, tailor made, and reflecting the individual needs of how each customer wishes to receive their care.

The CQC assess care settings on five grounds: care, safety, effectiveness, responsiveness and leadership. Bluebird Care Taunton & Mid Devon, North Somerset and Sedgemoor & West Somerset thrived in all areas, earning a ‘Good’ rating across the board.

Bluebird Hero

There was also positive recognition of the home care provider’s performance and approach during the COVID-19 pandemic, where protocols had been introduced and followed to minimise the risk of infection, and ensured customers were attentively cared for in their own homes, at all times.

Jeanette Hocking, Group Operations Manager at the three Bluebird Care Offices, said:

“I am absolutely delighted for all of my colleagues across Bluebird Care Taunton & Mid Devon, North Somerset and Sedgemoor & West Somerset, following our CQC rating of ‘Good’. It is a true reflection of our hard work and quality service, in what has been a very challenging period of time for the health and social care sector as a whole.

"We are delighted the CQC recognised our kind and considerate approach to care, that puts the individual needs of our customers first – at all times. Our highly experienced and dedicated team of Care Assistants allow us to support our wonderful customers and their relatives and loved ones in their own home, and we owe this recent endorsement to them.”

At Bluebird Care we recognise that our Care Assistant should feel safe, secure, and valued. 

Are you highly motivated and passionate about supporting others to be independent and live the life they choose?

Bluebird Care Staff

If you share our commitment for promoting independence, meeting the individual needs of our customers in the community with a collaborative and person-centred approach, this could be the opportunity that you have been waiting for.

Bluebird Care puts our customers first and want to ensure that we are committed to our staff wellbeing as well providing excellent care to our customer.

For further information, please contact Jeanette Hocking on 01823 331194 and visit www.bluebirdcare.co.uk/taunton-mid-devon