EXMOOR Character Cottages has won a VisitEngland ROSE Award, recognising accommodation providers across England who provide guests with the warmest of welcomes.

The awards celebrate establishments where the owners, management and employees provide outstanding experiences for their customers.

With four gold-rated luxury self-catering holiday cottages in Minehead and Dunster, Lucy Green and her team welcome up to 1,000 guests every year to Exmoor from the UK and beyond.

Lucy said: “From the housekeeping to maintenance, gardening and hot

tubs, everyone in this small Exmoor business works hard to ensure all guests have what we call

a ‘Happy Holiday’.

"To have our standard of service recognised with this prestigious award from VisitEngland is a very proud moment for all of us.

"We know how important people’s holidays are – especially at the moment - and we strive

tirelessly to help make them special.

"Guests reward us in return by leaving excellent feedback in our visitor books and online, and by booking further stays.”

The 100 ROSE Award winners are nominated by VisitEngland’s quality scheme assessors and selected from assessor comments and online feedback from overseas and domestic visitors.

The gongs were presented at a ceremony in Egham, Surrey.