Snug Bookshop, Somerset backed by industry experts

The Snug Bookshop and Café at Huish Episcopi is at risk of closure because of the rates bill concerning an adjacent derelict commercial property due to a refused ruling from the Valuations Office Agency (VOA).

But industry experts have backed the shop’s owner, Samantha Carr, who bought two units in Huish Episcopi in 2022 that had been empty and derelict for over 20 years.

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Andrew Goodacre, CEO of the British Independent Retailers Association, said: “This example shows how ridiculous the business rates system is and why it needs a complete overhaul. Instead of helping businesses and encouraging investment, the rates system punishes them.”

He added that Sam “has suffered on lost property, invested in a derelict property, and brought it back to life, and plays an important role in the community”, and that “it is wrong that this business is faced with closure instead of being rewarded and celebrated.”

“It is no surprise that we expect to see 15,000 retail businesses close this year when you see sad stories such as this”, he warned.

For Laura McCormack, Head of Policy and Public Affairs at the Booksellers Association, the situation exemplifies the impact of central government policy.

She said: “The Booksellers Association remains deeply disappointed at the government's decision to immediately cut vital business rates relief but not introduce fundamental reform until next year - leaving many small businesses and independent bookshops in limbo until 2026.”

Legislation was introduced in November 2024 by the Labour government to permanently cut business rates for retail, hospitality and leisure (RHL) properties from 2026.

Until then, the government says that RHL properties will receive 40 per cent relief off their business rates bills up to £110,000 per business.

Laura added: “Sadly, Snug Bookshop is far from alone, with 42 per cent of independent bookshops in England due to see their rates bill rise in the coming financial year, with an average increase of nearly £9,500."

"An increase that will be substantially higher for larger independent bookshops - and those with multiple branches - at a time where small business success stories on our high streets should be celebrated and supported.”

The Snug Bookshop was originally based in Eastover, Bridgwater, before having to move location and close following the impact of Storm Arwen in 2021 which saw the entire roof damaged and significant water damage of stock inside.

Laura continued: “This issue is only one amongst many that bookshops of all shapes and sizes are trying to navigate - from increases in National Insurance contributions and staff costs to landlords offsetting rising expenses with rent hikes - and we hope that the incoming rates changes, further government engagement and promise of growth will come to pass before it is too late.”

At a local level, the risk of losing the Snug Bookshop has come as a profound shock to the community. The area’s councillor, Richard Wilkins, said the situation seemed “nonsensical” and that he had contacted Somerset Council.

He said: “The Snug Book shop is a fantastic asset to Huish Episcopi. Ms Carr has transformed the old derelict former hairdressing salon from an eyesore into the much-loved book and coffee shop it is now.”

“The Council officers have explained that the VOA, a national organisation, makes the decision on rateable value of any commercial property. Somerset Council has the responsibility to collect business rates and will remove the charge if the VOA sees sense and reverses their decision”, Cllr Wilkins ended.

Sarah Dyke, MP for Glastonbury and Somerset, was contacted for comment, but did not respond.